Customer Service Operations

Abbott makes learning our systems simple for you and your staff with training programs that thoroughly explain system operation, maintenance, troubleshooting, calibration, case studies and data interpretation. Since customers don't always have the time away from the lab to train, training is available to Abbott customers in a variety of ways - on-site at customer labs, periodic workshops, online and classrooms at Abbott facilities.

When you have a need to contact us, we know how important it is for you to get support as quickly as possible. Abbott has hundreds of highly-trained medical technologists, with an average of eight to ten years of clinical laboratory experience, who are able to assist you with data interpretation, instrument and reagent questions, as well as other technical concerns.

Our highly-trained representatives are located around the world for rapid response to your needs. We understand how important productivity is to your lab, so we continually train and track the perfomance of our specialists to ensure their skills are optimal. In addition, we measure trends with system service and resolve any issues with proactive, preventive maintenance.

Adding to the strong foundation of Service, Abbott has many other enhancements to the customer experience.

E-Training

While organizations are increasingly focused on evidence of staff competency, there is a limited amount of funding to spend on employee training. To support the need for relevant training for Abbott customers, we provide easy-to-use, interactive, web-based E-Training on general lab and Abbott-specific topics such as patient safety and specimen processing. The technology can track and report results and is another way for lab staff to obtain required continuing education units (CEUs).

Explorations and Innovations™

Abbott is dedicated to its responsibility as a corporate citizen and has devoted expertise to educate the laboratory community on current scientific advances via our Explorations and Innovations web conference series. These sessions give people an opportunity to learn from world-renowned diagnostic subject matter experts on timely topics and earn required CEU credits. The audio-web cast format means that attendees don't have to travel to take advantage of these conferences and the sessions are generally posted for replay so it's easy to find one to fit into your schedule.

Scientific Resourcese

From Dr. Wallace C. Abbott's laboratory to today's highly evolved R&D facilities, science has always been at the very core of Abbott's business. The Scientific Resources section of AbbottDiagnostics.com provides many useful tools to enhance visitors clinical knowledge, such as updates on recent scientific activities; a library of abstracts, articles, learning guides; and a listing of upcoming scientific conferences and symposia.